Hassle-Free Returns & Exchanges

1. Eligibility

• Return or exchange request must be made within 3 days of receiving the product.
• Products must be unused, unwashed, unworn, undamaged, and free from stains, perfume, or any sign of use.
• Original tags, packaging, invoice, accessories, and product box must be returned where applicable.
• Proof of purchase, such as invoice, order confirmation, or order number, is required.
• Return or exchange approval depends on product condition and verification by our support team.

2. Return & Exchange Process

1. Contact us within 3 days of receiving your order through phone, WhatsApp, email, or Facebook.
2. Share your order details, reason for return/exchange, and clear photos or videos of the product if required.
3. Our support team will check your request and confirm whether the product is eligible for return or exchange.
4. After confirmation, you may need to send the product back to us through courier.
5. Once we receive and inspect the returned product, we will process the exchange or refund according to this policy.

3. Conditions

• Customer must inform us as soon as possible if the product is damaged, defective, wrong size, wrong color, or incorrect item.
• Exchange depends on product availability and stock condition.
• If the requested exchange item is not available, we may offer an alternative product or refund where applicable.
• Color may slightly vary due to photography, lighting, or device screen settings. Minor color variation may not be considered a defect.
• Products returned without proper reason or without confirmation from our support team may not be accepted.
• Products must be packed properly before sending back to avoid damage during return shipment.

4. Exceptions

• Used, washed, damaged, altered, or stained products are not eligible for return or exchange.
• Products without original packaging, invoice, tag, or accessories may not be accepted.
• Clearance, discounted, campaign, or offer products may be returnable only if defective or incorrect.
• Hygiene-sensitive items may not be returnable once opened unless the product is faulty.
• Damage caused by customer misuse, negligence, improper handling, or unauthorized repair is not covered.
• Change of mind, wrong selection by customer, or personal preference may not qualify for free return or refund.

5. Refunds

• Refunds will be processed only after the returned product is received and inspected by our team.
• Approved refunds may take up to 7 working days to process.
• Refunds may be issued through the original payment method, mobile banking, bank transfer, or another agreed method.
• Delivery charges are generally non-refundable unless the issue is caused by our mistake, such as wrong, damaged, or defective product.
• We will notify you after your refund has been processed.

6. Delivery Charge

• If the product is wrong, damaged, or defective due to our mistake, Deshi Furstan will assist with return or exchange support.
• If the return/exchange is requested due to customer preference, wrong selection, or change of mind, delivery charges may be borne by the customer.
• Original delivery charge and return delivery charge may apply depending on the reason for return or exchange.
• For failed delivery, unreachable phone, or incorrect address, re-delivery charge may apply.

7. Contact Us

Need help with a return, exchange, or refund? Contact our customer support team:

• Email: support@deshifustan.store
• Phone: 01349523553
• WhatsApp: 01349523553
• Facebook: https://web.facebook.com/deshifustan
• Address: House-54/14, Road #12, Shekhertek, Mohammadpur (Shyamoli), Dhaka-1207, Bangladesh