Deshi Furstan Delivery Guidelines

1. Delivery Timeframes

• Inside Dhaka delivery may usually take 1–3 business days after dispatch.
• Outside Dhaka delivery may usually take 2–5 business days after dispatch.
• Orders are processed after confirmation by our team.
• Orders placed during holidays or outside working hours may be processed on the next working day.
• Delivery time may vary depending on customer location, courier schedule, public holidays, weather, traffic, or unavoidable circumstances.

2. Delivery Charges

• Inside Dhaka City: ৳70
• Outside Dhaka / Nationwide: ৳130
• Delivery charges may vary depending on product type, delivery location, courier policy, promotional offer, or special delivery requirement.
• Any updated delivery charge will be shown or confirmed before order dispatch where applicable.

3. Customer Responsibilities

• Please provide your correct name, phone number, full delivery address, and area details while placing an order.
• Please keep your phone reachable after order confirmation, as our team or courier partner may call before delivery.
• Please receive the parcel in person or authorize someone trusted to receive it on your behalf.
• If the courier cannot reach you because of wrong phone number, unreachable phone, or incomplete address, delivery may be delayed or cancelled.
• Customers are requested to cooperate with the courier partner during delivery time.

4. Inspection at Delivery

• Please check the parcel condition at the time of delivery while the courier is present.
• If you receive a wrong product, damaged item, wrong size/color, missing item, or any mismatch, please contact us immediately at 01349523553 or email support@deshifustan.store.
• You can also contact us through WhatsApp: 01349523553 .
• Claims made after the courier leaves may require additional verification and may take longer to resolve.
• Please keep product packaging, invoice, and labels safe until the return/exchange period is over.

5. Failed Delivery

• A delivery may fail if the customer is unreachable, address is incorrect, customer refuses the parcel, or no one is available to receive the order.
• For failed delivery due to customer-side issues, re-delivery charge may apply.
• Repeated failed delivery may require advance delivery charge or advance payment for future orders.
• Deshi Furstan reserves the right to cancel orders in case of repeated failed delivery or suspicious order activity.

6. Advance Payment

• Cash on Delivery may be available for eligible orders.
• Advance delivery charge or partial/full payment may be required for selected locations, high-value orders, customized orders, or repeated failed deliveries.
• For advance payment, customers may need to provide transaction ID, sender number, payment screenshot, or other confirmation details.
• Order dispatch may be delayed if payment verification is incomplete or pending.

7. Delays & Limitations

• Delivery time is an estimate and may vary due to courier network, weather, traffic, public holidays, strikes, natural disasters, or other circumstances outside our control.
• Remote areas may take additional time depending on courier service availability.
• Large orders, bulk orders, or special products may require extra processing time.
• Deshi Furstan is not responsible for delays caused by incorrect customer information, unreachable phone number, courier network issues, or unavoidable external events.

8. Contact Us

Questions about delivery, order status, failed delivery, or courier issues? Contact our support team:

• Email: support@deshifustan.store
• Phone: 01349523553
• WhatsApp: 01349523553
• Facebook: https://web.facebook.com/deshifustan
• Address: House-54/14, Road #12, Shekhertek, Mohammadpur (Shyamoli), Dhaka-1207, Bangladesh